YMCA of Greater Cleveland
  • 12-Feb-2018 to 13-Apr-2018 (CST)
  • Wellness
  • Westlake, OH, USA
  • $11.00 - $12.00
  • Hourly
  • Part Time

The YMCA of Greater Cleveland is a community based, charitable organization that embraces collaboration to build strong kids, strong families and strong communities.  Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. 

Position: Wellness Consultant Lead   

Description: YMCA of Greater Cleveland has an immediate need for a Wellness Consultant Lead who is responsible for increasing membership sales through the recruitment of incoming prospects. The Lead Wellness Consultant will be the first point of contact for prospective members and maintain accurate data for sales leads. Tasks include staff supervision, development, coaching and hiring; phone and in-person interaction with customers and YMCA staff members and on-boarding new members through the wellness coaching session; administrative activities include member and program enrollment, payment processing and maintaining accurate recruitment and retention data.

Job Responsibilities:

  • Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living and social responsibility.
  • Assists the Wellness Director in supervising all Consultant staff, and serves as a positive example.
  • Direct involvement in hiring, coaching and on-going development of staff.
  • Assists in the final reporting of daily metrics associated with recruitment and retention.
  • Assists health and wellness leadership in program development implementation and meeting revenue goals.
  • Creates and maintains a member-focused atmosphere prepared to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors.
  • Process payments and maintain balanced cash drawer and receipting according to procedures.
  • Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
  • Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
  • Offer support to Y members by accommodating needs, wants and goals of each member.
  • Facilitating connections to help in building small communities within the Y between members, volunteers and staff.
  • In collaboration with all branch departments, assess program and service options provided to ensure the needs of the community are being met.
  • Ability to be innovative in resolving member problems to ensure member satisfaction.
  • Conduct 'How Was Your Visit' surveys to gauge member satisfaction.
  • Execute on-going recognition and appreciation events for members, staff and volunteers.
  • Displays a service-oriented approach at the Member Engagement Desk modeling relationship building skills.
  • Meet and exceed monthly and annual member recruitment and retention goals.
  • Demonstrate consistent excellence in sales presentations, closing techniques, outbound calls, and overall member engagement.
  • Manage prospects through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
  • Ensure point-of-sale connectivity through wellness coaching and other programs and services.
  • Participates in identifying, developing, and maintaining business to business relationships within the community.

 

Qualifications:

  • Related bachelor's degree or equivalent experience in the Health and Wellness industry.
  • Nationally recognized personal training and/or group exercise certification preferred.
  • Certified in CPR, First Aid, BBP, and AED.
  • Previous experience in sales and service preferred.
  • Previous demonstration of effective multi-tasking, self-sufficiency and initiative.
  • Proof of knowledge of customer service processes.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

 

About YMCA of Greater Cleveland: At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.  That's why we offer an exceptional package that includes:

  • A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
  • Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
  • Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.
YMCA of Greater Cleveland
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